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Event and Conference Services

25Live Support

25Live FAQ

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  • How do I obtain a 25Live account?
    New 25Live users are required to attend 25Live Training session.  Available training dates and registration information are on the 25Live Training page.  Please note that access to the event portal is restricted to current Faculty and Staff, as well as students who have been designated as requestors by a recognized Student Organization.
  • How do I get to the 25Live Event Portal?

    For direct access, you can make a bookmark in your browser to:  

    We recommend you use Mozilla Firefox version 3 or higher or Google's Chrome Browser.  Please do not use Internet Explorer.

  • What is my username and password?
    • Faculty and Staff:  Use your standard campus credentials.  Faculty and Staff accounts are not activated until you have attended a 25Live training session.
        • Campus Username (do not use '@csusm.edu')
        • Campus Password (updates with your regular password changes)
    • Recognized Student Organizations:  Please check your organization's Tukwut Trax account or contact your Student Life and Involvement Center Coordinator for the organizations login information.  
    • Senior Experience Teams: If the step-by-step instructions provided by the Senior Experience staff do not answer your questions, please email seniorexperiencesupport@csusm.edu.

     

    NOTE: Student Organization and Senior Experience Team accounts are NOT linked to personal campus credentials.

  • Using the Chrome browser I see messages saying, "This page contains the following errors:"

    If you see the above error, you must clear the cache from Google Chrome using the following steps.

    1. Click the menu icon in the top right hand corner of the screen.
    2. Select 鈥淗istory and recent tabs鈥 or 鈥淗istory鈥 from the drop-down menu.  A new window will open.
    3. Click on 鈥淐lear browsing data鈥︹ and a small window will pop up with a list of items with check boxes.
    4. Click/Check the boxes for 鈥淐ookies and other site and plugin data鈥 and 鈥淐ached images and files鈥 all others can be left alone.
    5. Then click the 鈥淐lear browsing data鈥 button.   
  • How can I see events that I have requested?

    Search for reservations that you created:

    1. Sign in to the ()
    2. Click on the "Go to Search" button in the top right-hand corner of the screen.
    3. Use the Select Object drop-down menu to select "Events"
    4. Use the drop-down menu on the right side of the page to select "Events You have Requested".  This will fetch either a List or Calendar view (depending on the tab selected) of the events that you have requested.

    NOTE: By default the List view will initially display your "Recent and Future Events" only. There are also options to view future dates only, view all dates, or select a different date range in the calendar view.

     If you would like to see a calendar of your events (for printing):

    1. Sign in to the 25Live Event Portal.
    2. From the More (hamburger menu) button in the upper right-hand corner select the "Navigate to... Calendar" option.
    3. Once in the Calendar view you can use the drop-down menu to the left to select "Events you have Requested" or any other pre-defined or custom search.
    4. Use the options above the calendar to control the date range and number of weeks that you want to displayed.
  • How do I cancel or delete a reservation?

    To cancel a reservation, please use one of the following options:

    1. Use the "Request Cancellation" button in the upper right-hand side of the event details page.  This will only work if you originally created the reservation.  If the button is not there, see the next option.
    2. Contact Event and Conference Services and indicate that you would like to cancel either the entire reservation or specific occurrences.  Be sure to include the event reference number in the email or have it available when you call.

    Contact Event and Conference Services:

        • Reply to the original confirmation email.  The reference number and event name will already be in the subject line.
        • Send an e-mail to events@csusm.edu or the Event Planner/Coordinator assigned to your event.  Please include the event reference number and event name.
        • Call us at (760)750-8800

     
    Events posted to the campus calendars will automatically be removed when the event state is changed to canceled.  There is no option to delete reservations.

  • How do I post events to the Campus Calendars?

    Campus calendars can be selected while you are creating the event in 25Live or by editing the event after it has been saved.  The Publish to Calendar section can be found towards the end of the event form.